Life after the sale—keeping your customers happy
The sale is just the beginning. Keeping your customers happy to encourage repeat business is a priority for any business and it begins the moment they convert.
Food for thought
Make customer service experience your signature competitive advantage
In today’s competitive context, the only way to create a sustained advantage over your rivals is by providing a unique customer service experience.
Closing more deals—the sales process explainer
There’s nothing magical about sales. Closing more deals involves creating a smooth, tried-and-tested process that has no gaps and fulfills all the right needs at exactly the right moment.
Why nonprofits need a CRM—and what to look for when buying one
All nonprofits need a CRM. The fact is, they are just as important for nonprofits as they are for any other organizations.
After the win: Easy ways to nurture your customers
If you nurture your customers, you’re more likely to tap into the incredible value that current clients bring to your business. Here are some easy ways to do it.
